Concierge Services

Delivering First-Class Support to Residents, Guests & Stakeholders

At Commercial Facility Services, our concierge service is more than a friendly face, it’s the first point of contact for your building's occupants, a central link between stakeholders, and a key driver of customer satisfaction. Whether assisting with daily resident requests or managing parcel deliveries, our concierge team brings both professionalism and warmth to every interaction.

We support premium residential and mixed-use developments with highly trained concierge personnel who understand the importance of communication, discretion, and proactive service. With experience at some of Melbourne’s most prestigious addresses, Commercial Facility Services concierges are fully integrated into your building's operations and customer experience.

What our concierge services include

Our concierge teams are trained to deliver an elevated resident and visitor experience. Key responsibilities include:

Resident & guest assistance

Acting as the first point of contact, our concierges greet residents and visitors, assist with directions or enquiries, and support everyday needs, from coordinating move-ins to managing general requests with professionalism and care.

Parcel and delivery coordination

Concierges manage incoming parcels and deliveries, ensuring secure storage, resident notification, and smooth handover. We also oversee courier access and handle logistics for high-volume deliveries in busy buildings.

Amenity management

We support the use of communal facilities such as gyms, lounges, function rooms, and rooftop terraces, managing bookings, maintaining usage logs, and ensuring residents follow building policies for shared spaces.

Interface between building management and residents

Concierges act as a central communication link between residents and the wider building management or Owners Corporation. We help relay messages, escalate maintenance issues, and distribute updates or notices as needed.

On-the-ground issue resolution

Whether it's handling noise complaints, coordinating trades access, or assisting with emergencies, our concierges are trained to respond calmly and appropriately to day-to-day issues, ensuring a smooth living experience for all residents.

Back of house

While our concierge team is front-facing, we’re also managing everything behind the scenes so you don’t have to. From coordinating contractors and overseeing building works to handling access, security, and systems. We take care of the back-of-house operations seamlessly, so your building runs smoothly without interruption.

Why Concierge Services Matter

In a premium residential environment, first impressions are everything. Our concierge service doesn’t just greet, it guides, supports, and elevates the daily experience of your residents and their guests. As the most visible member of the building's management team, the concierge is instrumental in:

Creating a welcoming, safe, and well-organised environment
Improving communication flow between building users and management
Enhancing the image and professionalism of the property
Increasing resident satisfaction and retention
Reducing operational friction by coordinating front-line issues before they escalate